Return Policy

1. Cancellation and Exchange
1.1 Once an order has been placed through our website, you can cancel or modify it by sending us an email (support@elemt47.com).
1.2 Once an order has been packaged, it can no longer be canceled or modified; instead, the order must be returned to us in accordance with paragraph 3 below. Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. Of course, you can notify us in advance of your cancellation. To ensure the fastest possible return process, we ask that you send us confirmation of the shipment.
An early refund is only possible 16 weeks after receipt of the order if the goods were not delivered.
1.3 Since we operate with a fully automated system, orders are processed immediately after being placed. Therefore, unfortunately, it is not possible to interrupt the shipping process once initiated. A refund before receipt of the goods is only possible within 15 minutes after placing the order.

2. Returns and Refunds
2.1 Our Return Policy is part of these Terms and Conditions under which you may access and use our Website.
2.2 If you are not completely satisfied with your order, you can send us an email indicating which product you would like to return and then send the product back to us. The withdrawal period is 30 days from the day you, or a third party named by you who is not the carrier, received the last product.
2.3 Return shipping and costs are the responsibility of the customer.
2.4 The customer is only entitled to a refund once the product has been received by us. We inspect the returned product upon arrival.
2.5 You must ensure that the product is sent to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the labels must not have been tampered with, and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right to reject the return. If a product is returned to us in a damaged condition, we also reserve the right to refuse the return.
2.6 Our processing time for returns depends on your order. You will receive your refund within 30 days of receipt and approval of the return.
2.7 If we are satisfied with the condition of the returned product, we will send you an email confirming the approval of your return. Once we have notified you that your return has been approved, the amount will be refunded shortly to the payment method used for the order. No storage fees will apply.
2.8 The cancellation is complete once we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. Of course, you can notify us of your cancellation in advance. To ensure the fastest possible return process, we ask that you send us confirmation of shipment. An early refund is only possible 16 weeks after receipt of the order if the goods were not received.

3. Steps for Cancellation

  1. Request the return form from our support team and send it back to us completed, signed, and scanned.

  2. Return the goods.
    Use only a return shipping method with a tracking number so we can assign your return. This allows you to notify us of the return in advance and ensures that the returned goods can be clearly matched to the correct order. This is the only way we can guarantee a prompt refund. Once the return is received, we will be informed and the refund can be processed. Only use a return shipping method with a tracking number so we can assign your return.